General Terms and Conditions

for Sarah Gatford Ltd

(Trading as Sarah Gatford)

By accessing or using the website, or other associated marketing material available via the worldwide web in any manner, including, but not limited to, visiting or browsing the Site or contributing content or other materials to the Site, you agree to be bound by these Terms and Conditions and our Privacy Policy.

1. When placing an order, the purchaser confirms they are over 18, legally capable of entering into a legally binding contract and that all information provided is true and accurate.

2. By purchasing Service(s), Products, and/or Materials from Sarah Gatford Ltd, the purchaser accepts and abides by these general terms and conditions. Please note that there may be additional T&Cs specific to the Service, Product, or Material purchased.

3. Sarah Gatford Ltd, trading as Sarah Gatford, supports and assists the purchaser. However, success depends primarily on their own effort, motivation, commitment and follow-through. The purchaser accepts and understands results differ for each individual depending on their dedication, desire, motivation, actions, and numerous other factors. The purchaser fully agrees that there are no guarantees as to the specific outcome or results they can expect from using the information provided by us.  The purchaser further accepts any earning or income statements or examples shown are only estimates of what might be possible now or in the future. There can be no guarantee as to any particular financial outcome. The purchaser agrees that Sarah Gatford Ltd is not responsible for their earnings, the success or failure of their personal or business decisions, the increase or decrease of their finances or income level, or any other result; the purchaser is solely responsible for their results.  Sarah Gatford Ltd makes no representations, warranties, or assurances regarding the accuracy, currency, or completeness of the content on this website, www.sarahgatford.co.uk or any site links to or from this site.

4. A No Refund Policy is in operation.  All sales are considered final once payment is processed and cannot be cancelled or refunded.  In light of the Sarah Gatford Ltd Refund Policy, no chargeback or threatened chargeback claims from the purchaser’s debit or credit card provider will be accepted by us.  If the purchaser has any concerns with a Service, Product or Material then they agree to notify us in accordance with the Complaints Policy and Procedure. If they choose to pursue a chargeback claim without first contacting us, then they accept that such action shall constitute a breach of these Terms, and they shall indemnify us for the repayment of any charges, costs or fees imposed on us by their debit or credit provider or merchant service provider as a result of their actions, along with our reasonable costs for dealing with the matter calculated at a rate of £100 per hour.

5. Early termination will result in the entire outstanding balance becoming due. 

6. During access to our Services, Products or Materials, the purchaser may choose to review and make decisions concerning personal and home life, business and career, finances, lifestyle, education and development or health and wellness.  They do so at their own risk.  Sarah Gatford Ltd does not accept liability for any direct, special, indirect or consequential damages, or any other damages of whatsoever kind arising from use or loss of use, data, profits, reputation or goodwill or any such anticipated losses whether arising in contract, negligence or other tortious action due to or connected with their use of our Content obtained either directly or indirectly or as part of their purchase of our Services, Products or Materials.

The purchaser accepts any such reviews, subsequent decisions, implementation and action is their sole responsibility.  That Sarah Gatford Ltd, shall not be liable for any results, or non-results, whether directly or indirectly arising.

7. The purchaser agrees to keep access to any of our Services, Products or Materials private and not to share, disclose, assign, sell or licence any part.

8. Due to the nature of group coaching, participants may share their confidential Information, including ideas, content concepts, know-how, business practices, concepts, techniques, plans, and other confidential and/or proprietary information. It is important that all parties are in a safe and secure space, and therefore, when accessing our Services, Products, or Materials, any confidential information disclosures will not be communicated, disclosed, or made available to others in any form or used for the purchasers’ own purposes without written consent. 

This provision shall continue in force notwithstanding the completion of the Service, Product, or Material, termination, or for any other reason.

Sarah Gatford Ltd’s obligations set out above shall not apply where it is necessary for us to disclose in connection with legal proceedings or prospective legal proceedings to allow us to obtain legal advice or where we have been directed to do so by a court or other body of equivalent jurisdiction.

9. The purchaser understands and agrees the website and its original content, features and functionality, content of Services, Products or Material are owned by Sarah Gatford Ltd and are protected by international copyright, trademark, patent, trade secret and other intellectual property or proprietary rights laws.   Any and all information included in the purchased Service, Product or Material are the intellectual property of and copyright protected by Sarah Gatford and may NOT be copied, re-created, re-distributed or shared with others, without the express prior consent, in writing, of Sarah Gatford Ltd.    If the Service, Product or Material content is required, please contact Sarah Gatford to arrange an affiliate link, or to arrange for her to be a guest speaker to share the Service, Product or Material content with the purchaser's audience by mutual agreement.

10. By purchasing a Service, Product, or Material, the information supplied gives Sarah Gatford Ltd permission to communicate with the purchaser to share offers, announcements, and information that may be of value. The purchaser may “opt out” or unsubscribe at any time via the unsubscribe link in the communications sent.

11. Where a payment plan is entered into, if an instalment payment fails and remains uncollected for 10 days, then the entire outstanding balance of the payment plan will become due, and access to the Service, Product or Material content will be revoked.  Upon payment of the outstanding balance or the payment plan is re-established, access to the Service, Product or Material content will be reinstated per the remaining access time.

12. Where a Membership is entered into, the cost per month will remain stable for the duration of continued membership.   Should the purchaser choose to leave and then return at a later date, re-entry will be at the prevailing price at that time, with any in-house benefits in operation at the time of re-signing up.

13. The purchaser understands and accepts every effort will be made to avoid changes to a live event.  Advertised times are approximate and subject to change.  No scheduled speakers may be considered as headline acts, regardless of the relative fame or prominence, and so cancellation by a speaker/artist will not entitle the purchaser to a refund, regardless of their position on the bill.  It is the purchaser’s responsibility to check the event has not been cancelled, rescheduled or altered.  Whilst every effort will be made to avoid changes, Sarah Gatford Ltd reserves the right to make changes to venues, speakers, or dates if necessary.  If the event is cancelled, Sarah Gatford Ltd will provide at least 48 hours’ notice.  Sarah Gatford Ltd will not be responsible for making any refund or payment towards travel or accommodation expenses /arrangements.

14. Sarah Gatford Ltd, will make every effort to meet our obligations in accordance with these Terms but we shall not be liable for any delay or failure caused by an act, event, omission or accident beyond our reasonable control (“Events”), including but not limited to any of the following: an act of god (which shall include but not be limited to fire, flood, earthquake, windstorm or other natural disaster), extreme adverse weather conditions, disease, epidemic or pandemic, strike, industrial action, lock out, lockdown, war or threat or preparation for war, civil war, civil commotion, riot, armed conflict, imposition of sanctions, embargo, terrorist attack, nuclear, chemical or biological contamination or sonic boom, explosion, delays in transit, malicious or accidental damage, collapse of building structures or failure of plant or machinery, loss at sea, any act or omission of a telecommunications officer or third party supplier of services, the expiry of any transition or implementation period agreed with the European Union during which European Union law is applicable to and in the United Kingdom, or any other circumstances beyond our control.  Should an Event occur, then the time for delivery of the Service, Product or Material shall be extended until a reasonable time after the Event and under no circumstances will Sarah Gatford Ltd be liable for any loss or damage suffered by the purchaser as a result.

If an Event arises, Sarah Gatford Ltd will email the purchaser to confirm the nature and extent of the Event and any steps being taken to mitigate its impact and effect.

If the Event continues for longer than 6 months, then either party shall be entitled to terminate by providing 14 days’ notice. Termination in these circumstances shall be without prejudice to the rights of either party in respect of any breach of these Terms occurring prior to termination. Any refunds will be considered at the discretion of Sarah Gatford Ltd.

15. If the purchaser provides positive testimonials, reviews, or comments, they are granting us permission, free of charge, to exhibit, copy, publish, and distribute via our website, www.sarahgatford.co.uk, social media sites, advertising and marketing campaigns and email communications to lawfully promote our business. Consent can be amended at any time by emailing hello@sarahgatford.co.uk

16. If the purchaser has any complaints, please refer to the Complaints Policy and Procedure. For the purposes of this clause, further action includes stopping payment or making any chargeback or similar claim.

17. This Agreement (and any further rules, policies, or guidelines incorporated by reference) shall be governed and construed in accordance with the laws of the United Kingdom without giving effect to any principles of conflicts of law. 

18. Sarah Gatford Ltd. reserves the right, at its sole discretion, to change, modify, or replace Policies, Terms and Conditions, and Client Contracts by posting the updated terms on the website. Continued use of the website after any such changes constitutes acceptance of the new Policy, Terms and Conditions, and Client Contact.

19. Please review this Agreement periodically for changes. If you do not agree to any of this Agreement or any changes to this Agreement, do not use, access or continue to access the website or other related digital sites or discontinue any use immediately.

20. A copy of these T&Cs can be requested from hello@sarahgatford.co.uk at any time.